Terms of service

The service. Refill My Salt delivers water softener salt on a recurring subscription. Each plan includes one delivery per billing cycle — every 8 weeks on Silver and Gold, every 4 weeks on Platinum. Off-cycle top-up deliveries can be requested for the cost of the bags plus a rush fee, which Platinum waives.

Billing. You're charged each delivery cycle: your plan's base fee plus the per-bag price for your chosen quantity, plus applicable tax. Each plan sets a minimum number of bags per delivery, shown on the plan when you choose it and in your account. Utah sales tax applies to the salt; the visit fee is a separately stated delivery and service charge, so it isn't taxed. Prices may change; changes take effect at your next billing cycle and we'll email you first.

Pausing. You can pause from your account at any time, with no fee and no limit on how long you stay paused. Pausing stops billing immediately — you won't be charged again until you resume — and cancels any delivery that hasn't happened yet. To pause before an upcoming delivery, do it at least 48 hours ahead; inside that window the visit is already routed and will go out as scheduled.

When you resume, billing restarts and we schedule your next delivery for the first available day in your neighborhood. If you resume inside a cycle you already paid for, that delivery is included — you aren't charged twice. Time spent paused doesn't count toward your minimum commitment, and it doesn't forfeit visits you've already paid for.

Minimum commitment and canceling. Plans are priced around an initial run of 3 visits, so cancellation is available once those 3 visits have been billed. Until then you can still pause, change your bag count, skip a delivery, or switch plans. After the commitment is met, cancel any time from your account: service ends at the close of your current billing period and deliveries you've already paid for will still arrive.

White Glove access. By scheduling an arrival window, you authorize our delivery person to enter your home and service your water softener. If no one is home during your window, we'll leave your bags on the porch and let you know.

Delivery photos. We photograph completed deliveries (and our delivery people) and share those photos with you for confirmation and security.

Refunds & issues. If a delivery is wrong or missing, reply to any of our emails and we'll make it right.